Accused of shooting Stephanie Forrester 
Trapped Donna Logan in tanning bed and turned Donna's hair and teeth green 
Switched Eric Forrester's Viagra with sleeping pills 
Threatened to kill Donna Logan on several occasions 
Poisoned Eric Forrester with a tainted lemon bar, triggering a heart attack and coma 
Held Donna Logan at gunpoint and doused her with honey to kill her in bear attack 
Sent a snake to Donna Logan that bit Marcus Walton instead 
Hit Beth Logan with her car 
Threatened to kill Eric Forrester, and Donna Logan's family, if Donna didn't leave Eric 
Jailed on suspicion of blowing up Rick Forrester's car and setting his house on fire 
Dumped gallons of honey on Donna Logan during a Forrester fashion show 
Had Donna Logan escorted from Forrester Creations in an exterminator truck 
Rigged Hope Logan's fashion show marquee to read "HO" For The Future 
Pulled a gun on Stephanie Forrester after Stephen Logan weaned her off her bipolar meds 
Stole Forrester designs for Jackie M in exchange for romance with Nick Marone 
Put itching powder in Donna Logan's nightie 
Pretended to pull a knife on Eric Forrester and Taylor Hayes as a practical joke 
Pam Douglas and her sister, Stephanie Douglas, were raised by John and Ann Douglas in a suburb of Chicago. Pam knew that their father was abusing Stephanie, and that Ann was doing nothing to stop it, but kept quiet to keep the peace, eventually becoming caretaker for the elderly Ann after John passed away. After a 30-year separation, Pam was surprised to open the door to Stephanie, who had undergone therapy and needed to confront Ann about the abuse. When Ann repeatedly insisted that Stephanie was making things up, the mousy Pam finally stepped forward and confirmed Stephanie's assertion, admitting she'd been too scared as a child to help her older sister.
Pam was surprised when Eric invited her and Ann to spend Christmas with him and Stephanie in Los Angeles, especially when all three Douglas women were able to make peace. Pam, who had never been on her own before, stayed on in the Forrester guest house and took a shine to Eric. But Pam, who held a long-standing resentment against Stephanie for living the high life while Pam took care of their mother, started showing signs of instability; when Stephanie was shot, Ann feared that Pam, who had gone off her bipolar medication, had pulled the trigger, though Storm Logan was later revealed as the culprit.
Pam disapproved when the newly-single Eric moved on with Storm's sister, Donna Logan; Pam trapped Donna in a tanning bed and turned Donna's hair and teeth green. Pam also replaced Eric's Viagra with sleeping pills, but her deeds got more sinister when she attempted to sic her giant Doberman "Tiny"¯ on Donna and threatened Donna's life. Pam thought Donna had killed "Tiny"¯ by throwing him a lemon bar; although Pam soon learned that her dog actually died from a lack of heart medication, it did nothing to quell Pam's hatred of Donna.
After Eric married Donna, Pam slipped Eric a poisoned lemon bar, hoping to weaken him enough to make him undesirable to Donna and send him back to Stephanie. But Pam unintentionally put Eric in a coma, saying nothing when Donna was accused of spiking Eric's gin. Pam lured Donna to the Big Bear cabin and held her at gunpoint, dousing her with honey and bringing in a bear to attack her; when Donna's assistant, Owen Knight, arrived to rescue Donna, Pam ran off.
Pam clandestinely shipped a snake to Donna that bit Donna's son, Marcus Walton, then hit Donna's mother, Beth Logan, with her car. Eventually, Pam confronted Donna and promised to kill Donna's family if Donna didn't stay away from Eric. Pam came out of hiding when she heard Ann was deathly ill, but it was a ruse Eric and Stephanie devised after Donna begged them for help; Pam admitted to Stephanie that she was trying to make up for not protecting Stephanie from their father. It was discovered that Pam, who had fallen down the stairs running from her father as a child, had developed a mass of scar tissue on her brain that was triggering her violent behavior. Pam had the tumor removed and had no memory of tormenting Donna, who wouldn't accept Pam's apologetic overtures.
Pam healed in a Chicago facility, then returned to L.A. to design bikinis for fashion house Forrester Creations' new surf line. But when Eric's son, Rick Forrester, reported that his car had been blown up, Pam was briefly jailed for the act, which had been committed by Eric's grandson, Thomas Forrester. Also hired at Forrester in an administrative capacity, Pam made a clerical error on the marriage license of Eric's eldest son, Ridge Forrester, that invalidated Ridge's remarriage to Brooke Logan. Pam was fascinated with the game show The Price is Right and appeared on the air with Donna; the former enemies enjoyed themselves, though Pam couldn't resist dumping honey on Donna when Donna modeled the Royalty line's showstopper.
Pam joined Stephanie when she defected to rival fashion house Jackie M, bonding with owner Jackie Marone and enjoying being part of Jackie's "band of misfits."¯ Pam supported Stephanie through a mini-stroke and got her fifteen minutes of fame co-hosting The Catwalk with Donna, amusing audiences with her "cat dance."¯ Later, Ann arrived and announced she was dying; Pam took Ann to a hospital against Ann's wishes, causing conflict with Stephanie. Soon the Douglas sisters broke Ann out of the hospital and took her to Paradise Cove, where Ann resolved her issues with Pam and died peacefully.
Retuning to Forrester Creations, Pam found an anti-Logan ally in Ridge's daughter, Steffy Forrester, who helped Pam sabotage rival Hope Logan's Hope for the Future showing by rigging a sign to read "HO for the Future."¯ Pam found romance with Donna's father, Stephen Logan, but Stephanie objected and took Pam to the Big Bear cabin against her will. Pam, who had been convinced by Stephen to go off her bipolar medication, nearly shot Stephanie; Stephen blamed Stephanie for her part in Beth's death by accidental drowning and used Pam to get his revenge. Pam snapped out of her near-fugue state and apologized to Stephen for trying to kill Donna at the cabin, chastizing Stephanie for demonizing "those poor Logan girls."¯
After Stephen revealed that his feelings for Pam were real, Pam accepted Stephen's proposal and made wedding plans. However, months later, Pam reported that Stephen had run off to Texas, and Pam blamed Stephanie for her lack of support. Pam took a shine to Jackie's son, Nick Marone, surprising him in a steam room; Pam agreed to steal Forrester designs for Jackie when Jackie promised Nick would return the favor with romance. Pam and Nick formed a genuine bond, but Pam wanted to turn herself in when the Forresters saw their designs on Jackie M's runway and blamed Beverly, a new intern.
Pam and Nick dressed in costume to appear on Let's Make A Deal, but when Donna saw the episode, she realized Pam's association with Nick and reported it to the Forresters. Pam lost her receptionist job, but was soon forgiven by Stephanie and rehired just as Brooke hired Donna for the position; Pam and Donna were forced to share duties and divided their desk with masking tape. After Nick showed an interest in Donna, Pam put itching powder in Donna's nightie.
Inconsolable after Stephanie died of lung cancer, Pam felt she should return to Chicago but stayed on in L.A. when Eric deemed her family. Pam helped Eric grieve for Stephanie and uncharacteristically found herself on the same page as Donna, who shared Pam's misgivings about Eric moving on with Ridge's ex-wife, Taylor Hayes. Pam seemed to be descending into madness again when she stabbed a photo of Taylor and showed up in Eric and Taylor's bedroom with a knife, but it was only a spatula Pam had brandished as a joke.
Pam's duties at Forrester included maintaining the Forrester web site. When Brooke wondered if she were too old to model lingerie for her once-successful line, Pam donned a teddy to show that age was no reason to stop being sexy. Pam was frequently on hand to offer opinions on the Forresters' merry-go-round relationships, eventually finding one of her own with Charlie Webber, a quirky security guard who shared Pam's love of baking. Pam and Charlie reigned over the kitchen during the Forresters' Thanksgiving celebration, where Hope requested everyone say something nice about each other; Pam called Donna the most annoying person she'd ever met but also that she considered Donna her best friend.
Pam found another friend in jewelry designer Quinn Fuller, who, along with her son Wyatt Fuller, had been chosen by Forrester to create couture accessories. But Pam was hurt when she found out that Quinn was only cozying up to her to silence Charlie, who had learned that Wyatt pocketed a rare diamond and planted it on jewel thieves to impress Hope. Pam saw a kindred spirit in young Aly Forrester, who had a history of mental illness stemming from the childhood loss of her mother, Darla Einstein, at the accidental hands of Taylor; Pam sympathized with Aly and commiserated with Eric about Aly's growing rage.
Pam began attending medieval-themed events with Charlie, Aly, and Aly's boyfriend, Oliver Jones. Pam consoled Aly when Oliver was forced to admit he had initially only taken an interest in Aly because of her Forrester name; at Medieval Times, Pam watched with wonder as Oliver clumsily rode up on a horse dressed as a knight to prove his love for Aly. Later, Pam worked with Oliver, Aly, and Charlie on a Renaissance-era story, and offered lemon bars to visiting Genoa City socialite Gloria Baldwin.
Pam enjoyed the attentions of Eric's brother, John Forrester, assuring the annoyed Charlie that John meant nothing by it. Pam, who still missed "Tiny"¯, was touched when John returned at Christmastime with a selection of dogs for her; though Pam wasn't ready to adopt a new friend yet, she appreciated John's gesture.
Pam joined her fellow Forrester employees in walking on eggshells when a vengeful Rick, who was furious that Ridge had kissed his wife, Caroline Spencer, took over as CEO and began throwing his weight around. Pam took Rick to task for replacing the Forrester mansion's beloved portrait of Stephanie with one of his mistress, Maya Avant. Pam and Charlie snooped in Rick's office and found estrogen in Maya's purse, playing it off when Rick caught them together. Pam was shocked by Charlie's deduction that Maya was transgender, which turned out to be true.
Pam was devastated when Aly died in a confrontation with Steffy and comforted Oliver at Aly's memorial. Pam and Charlie had their first argument when he opposed her prying into Caroline having a baby with Ridge and blabbing to Thomas before Caroline could make the announcement herself. Pam resented Brooke and her sister, Katie Logan, helping in the kitchen at Thanksgiving but got on famously with Maya's equally domestic mother, Vivienne Avant.