The latest news regarding XDefiant’s shutdown has left many fans saddened and worried about refunds, especially for those who bought the Ultimate Founder’s Pack. Ubisoft has launched a refund policy to tackle these concerns, presenting full refunds for affected purchases. This shift relates to all Ultimate Founder’s Pack buyers and any purchases made within the last 30 days. Refunds will process automatically within 8 weeks, giving players peace of mind. While the news of XDefiant’s closure might be discouraging, ensuring that your money is refunded effortlessly is a clear-cut process.
Here, we’ll break down all you must know about getting your refund, comprising eligibility norms, the steps involved, and a timeline for the procedure.
Refund eligibility contains recent buys and founder’s pack purchasers
If you bought the XDefiant Ultimate Founder’s Pack or made in-game purchases within the last 30 days, you are qualified for a refund. Ubisoft’s refund policy certifies that no influenced player is left out, delivering full refunds to these categories of users. There’s no need to panic if you fall under this group; Ubisoft has committed to processing refunds automatically.
However, if you choose to verify your eligibility or guarantee that your refund request is proceeding, you can log in to your Ubisoft account to review your order history. Manual refunds can also be started in case of inconsistencies, which we will cover in the steps below.
The procedure for initiating a manual refund is clear-cut
If you want to take control of the refund process, Ubisoft has summarized easy steps to manually submit your request:
- Visit the Ubisoft Store and sign in to your account.
- Go to the "My Orders" section in your profile.
- Click "View Order Details" to access your purchase history.
- Select the "Ask for a Refund" option and specify your reason.
- Hit "Continue" to proceed to the next step.
- Under the "How would you like to be refunded?" tab, select your preferred refund method and click "Confirm."
This process makes sure your request is submitted appropriately and lets you track your refund's position through your Ubisoft account.
Refund processing will take up to 8 weeks from December 5, 2024
Ubisoft has committed to processing refunds automatically within 8 weeks of December 5, 2024. Players who qualify for the refund policy should anticipate their money back by early February 2025. In most cases, you would not have to take any extra action, but it is necessary to track your email and bank statements for refund notifications or updates.
If your refund hasn’t been processed by the anticipated time frame, it’s a good idea to revisit your Ubisoft account or contact Ubisoft’s customer support. Their support team can update, address worries, or solve issues if your refund is postponed.
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The shutdown of XDefiant is undeniably disappointing for fans, but Ubisoft’s refund policy aspires to ease the transition. Whether you bought the Ultimate Founder’s Pack or made recent in-game buys, your refund will be handled involuntarily or can be introduced manually if needed.
To guarantee a smooth experience, follow the steps, check your refund status regularly, and contact Ubisoft’s customer service for any issues. For more details and official updates, visit http://XDefiant.com.
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