Keeping vigil over Devon at the hospital, Lily told Daniel that she wished she had taken Devon with her when she was vaccinated against meningitis. During a preliminary hearing test, Devon reacted angrily when he realized that he couldn't hear. Devon's family was saddened to learn that Devon may have permanent hearing loss. The doctor told Dru and Neil that more testing was needed. While Dru, Neil, Lily and Daniel waited for Devon's test results, Dru became upset. Lily comforted Neil, while Daniel comforted Dru. When Dru realized that Devon was panicked over not being able to hear, she promised Devon that the doctors could fix him. However, when an audiologist tested Devon's hearing, the results indicated that Devon's hearing capacity was greatly affected by nerve damage. The doctor explained that Devon would have to use non-auditory communication, such as lip-reading or sign language. Devon argued that his condition was only temporary, and Dru continued to give false hope. However, when Devon tried again and again to hear Dru and Neil talking, he became frustrated when he could not. When Devon asked to speak only to Lily, she wrote a message offering her help. Devon, in frustration, told her to leave, but Lily comforted Devon when he told her that he was scared. Devon made Lily promise to not lie about everything being all right.
At home for Yom Kippur, Brad apologized to Victoria as atonement and told her that he wished to wipe the slate clean and start anew. Victoria told Brad that his deceptions weren't just little secrets, and while she understood why he had lied, it was not so easy for her to move on. When Brad told her that she had every right to walk out the door, Victoria agreed. Brad again apologized, and Victoria told him that she wasn't ready to walk away from her marriage. When Brad wondered aloud whether Victoria was leaving her options open, she confessed that she felt like an outsider. Victoria told Brad that she would no longer live in a world of secrets. Later, Rebecca also apologized to Victoria and told her that she shouldn't blame George (Brad). Victoria told Rebecca that she wanted a close relationship, so she could share everything with Brad. Victoria said she realized that Brad's past life experience was based on secrecy, but perhaps it has become too easy for Brad to cut himself off from his feelings. Rebecca tried to convince Victoria that she's everything Brad has ever wanted for a wife.
Even though he'd taken the day off work, Brad showed up at Newman Enterprises and told Victor that although he must have been surprised to learn that Brad's mother was alive, Brad did not want his deceptions to affect his and Victor's relationship. Brad apologized for deceiving him, and Victor accepted. Brad also told a concerned Victor that he and Victoria were working out their problems. Later, in the break room, Brad told Sharon that Victoria didn't want to start a family at the present time. When Brad told Sharon that he had caused pain to many people, including her, she said that she didn't blame him for the kidnapping. Sharon soothed Brad's hurt feelings after he told her about Victoria's earlier comments. Brad told Sharon that she's a remarkable woman, and that that Nick was a fool to let her slip away. Victoria unexpectedly interrupted their conversation and sternly pointed out to Brad he had told her that he wasn't coming to work because of Yom Kippur. Sharon made a quick exit. Brad explained to Victoria that he had come to speak to Victor. When Brad invited Victoria to attend an evening service at the temple with him and his mom, Victoria said she was too busy with work. Later, in Victor's office, Victor told Victoria that he had accepted Brad's apology. Victor also advised Victoria to use her intelligence to evaluate her personal life without being obstinate and cautioned her to not act too quickly when solving her problems.
In Jack's office, Billy confronted Jack and told him that he had figured out that Jack was behind Raaz Cosmetics. Billy pressed Jack for a confession and told Jack that he would need Billy's assistance because Michael and Kevin were suspicious about Jack's involvement. Jack, realizing that he needed an ally, confessed to Billy that he is indeed behind Raaz. Jack told Billy that there was no way that Raaz could be traced back to him, and Billy told Jack about the offer from the House of Kim. Jack asked Billy to keep him updated about Jabot. Billy agreed, excited about the prospect of regaining family-control of Jabot. After the deal is done, Billy said that he wanted to be the one to fire Kevin. After Billy left Jack's office, a vision of John appeared and admonished Jack for bringing his little brother into Jack's schemes. Jack told John that Billy chose the right side, and that he didn't care at all about what happens to Gloria. John also reprimanded Jack because he had tricked John into rewriting the will that took away Gloria's inheritance. John asked Jack when it would end. Jack answered that he wanted Gloria out of his life forever. Jack also told John that he refused to feel guilty about what he's done, and then Jack walked out of his office.
Meanwhile, at Kevin's office, Gloria questioned him regarding the sale of Jabot. Kevin reluctantly told Gloria that Jack was behind the deal to buy Jabot. Gloria gloated that the deal for Jabot would never go through, and that she was very grateful to Kevin and Michael for their help. When Michael told Gloria that Jack would not end his attempts to buy Jabot, Gloria said that she, Michael and Kevin could work together against Jack. Michael, however, scolded his mother and told her that he would not break the law again to save Jabot from Jack because he has a wife, a child coming and a career that he would not jeopardize. Michael also warned Gloria to keep her mouth shut about spying on Jack.
At Chancellor Industries, Michael told Kay that Jack was involved with Raaz Cosmetics, and Kay asked for proof. Michael showed Kay the illegally-obtained emails verifying the link between Jack and Raaz Cosmetics. When Kay asked Michael how he had obtained the information, Michael explained that she did not want to know, but that she and Chancellor Industries were not involved. Kay told Michael that she never saw the file, but she canceled her meeting with Mr. Nair. After Michael left, Billy returned to his grandmother's office and asked Kay about the problems with the Jabot deal with Raaz. Kay told him that the company's management history wasn't acceptable. Billy told Kay that although Jack knew that the deal with Razz didn't go through, Jack knew nothing about the House of Kim's offer. Billy eagerly volunteered to drive Kay to the athletic club to meet with the House of Kim representative. At the club, Kay met with the representative, and he told Kay that his company was aware of Raaz Cosmetics' offer, but that his company mainly wished to buy Jabot out from underneath Raaz because they are major rivals. After seeing the House of Kim's offer, Kay seemed interested. Later, back at Chancellor Industries, Kay told Michael about House of Kim's offer, and Michael told her that the company seemed solid. Kay told Michael to keep the deal a secret. When Michael asked about Billy, Kay said that she trusted her grandson.
Later, Jack ran into Sharon in the break room. She confided to Jack that her day wasn't going well and that the timing of her life seemed out of whack. When Jack invited her to dinner to talk about it, she declined. John's vision appeared briefly and chided Jack, telling him that it was tough to lose. Jack told him to go away because he was ready to call an exorcist, but by time Jack turned around to face his dad, the vision of John had vanished.
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Kay tells Michael that House of Kim is interested in buying Jabot. She wants to consider it, but is suspicious that Jack may be involved with this company also. She asks Michael to find out for sure if Jack is connected to House of Kim. Michael tells Gloria again how important it is to keep quiet about what they did, and when she gloats about Jack, Michael doesn't tell her about House of Kim. He talks to Kay about Gloria's position at Jabot if she sells. Kay assures him that she will do her best to keep Kevin and Gloria on, and at the very least, she'll move them to another Chancellor division. Michael tells Kevin to dig as deep as he can into House of Kim to make absolutely sure that it doesn't have ties to Jack. After thorough investigation, he tells Kay that House of Kim is clean, and she decides to sell.
Billy gets upset that Kay isn't selling to Raaz, and Jack says everything's fine; Jabot will be back in Abbott hands. Jack says he always has a plan, and since Billy's proven himself, Jack will let him in on it. Kay comes in and Jack offers to buy Jabot again at a higher price, but Kay says not now, not ever. Ashley and Gloria come in and Kay tells them the news about not selling to Raaz. Kay and Jack talk about the Jabot tie in, and Kay tells Jack she will always do what's best for Jabot. Kevin gloats to Billy about Kay not selling Jabot, but Billy says it's not over yet. Gloria pitches a new idea for more perfume to Ashley, who reluctantly admits it's a good idea. They decide to work together on it. Jack listens to Ashley complain about Gloria, and Jack tells her to be patient. She thinks he's up to something, but Jack won't tell her.
At the hospital, the doctor goes over some information for Devon. Dru asks about a cochlear implant, and the doctor says that could be an option when the time is right. The doctor teaches Devon how to use the Teletype, and he's frustrated. Dru doesn't want Devon holding onto false hope and asks Dr. Campbell point blank if his condition is permanent. He says usually, yes. Dr. Campbell discharges Devon, and Dru and Lily take him home. At home, Neil and Daniel set up equipment in the house for Devon and Neil wants it done by the time he gets home. They have trouble with the equipment and Daniel calls Kevin. Neil is upset at first, but Kevin fixes it and he says that's the important thing. Lily, Dru, and Devon come home and Daniel shows Devon how to use the new computer system.
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Only Michael was present when Katherine completed the sale of Jabot Cosmetics to the House of Kim. After Mr. Kim and his representative left, Katherine said there were some people she needed to inform of the sale in person. Michael, too, had some visits to make. But before they could leave, Gloria burst into the room. After talking to Kevin, she'd become more convinced that something was going on. She demanded to know if Katherine planned to sell Jabot, and Katherine said she already had. She didn't expect there to be too many changes at first, however, and House of Kim planned to keep upper management for at least a year. When Gloria expressed relief about her job, Michael pointed out that she wasn't upper management. Crushed, Gloria said it was like losing the very last of John and left the office.
Katherine first went to Jill, who was saddened by the sale. Although she didn't blame her mother, she, too, felt it was the end of an era that had begun with John. Katherine assured Jill that her job was safe for now, if she still wanted it. Otherwise, she was always welcome at another Chancellor company. Katherine then went to the lab to see Ashley. Ashley was also hurt by the news, but she said she understood Katherine's motives. She just had to believe that her father was looking down on them and smiling. No matter who owned Jabot, as long as Ashley had a job there, she intended to be as nurturing and supportive of the company as she'd ever been.
Sharon was at Newman when Dru came to see her. Dru was moving back into Neil's apartment. She and Neil weren't back together, but she wanted to be at home to help Devon. Although the two women knew they'd miss each other's support, Sharon understood that Devon needed his mother right now. She wished all the Winters the best. While they were talking, Jack came in. He, too, expressed his concern for Devon and offered any help he could provide. After Dru left, Jack told Sharon that he still had hope where Jabot was concerned, because Katherine had decided not to sell to Raaz Cosmetics.
Michael arrived at Newman and asked to speak to Jack alone. He then told Jack that Katherine and he had known from the start that Jack was behind the Raaz Cosmetics deal, which is why Katherine hadn't sold to them. But she'd just sold to House of Kim. Referring to the way Jack had held John's funeral without Gloria present, Michael said Jack would now know what it was like to be excluded from a final goodbye to something he loved.
Sharon tried to console Jack when he told her the news about the Jabot sale. Jack said there was nothing that could help. He finally felt like a complete failure for not having gotten his father's company back. Billy arrived because he'd just heard about the sale, too. He wondered if there was anything they could do, and Jack said he wasn't down yet.
Michael went back to Kevin's office to find a gloomy Gloria there. She said she and Kevin might as well start packing up, because there was nothing to protect their jobs. Michael said there was a bright side. He'd been able to give Jack the news himself and see how devastated he was. Gloria said that, at least, made everything better. She and her sons still had each other, and now Jack was left without the one thing he'd most wanted in the world.
Jack was at home when Ashley came in. She, too, tried to offer her brother comfort. She said that their father wouldn't have been disappointed in him. Jack had to understand it was just business. But later, after Ashley came back after going upstairs, Jack was opening a bottle of champagne. When Ashley asked what they were celebrating, Jack smiled and said they were toasting the acquisition of Jabot by the House of Kim and Jabot's future CEO--Ashley was looking at him!
While the Winters were having someone install sensors so that Devon would know when they had a visitor or a phone call, Dru confessed to Neil that she was having a hard time knowing how to support their son. If he wasn't going to get his hearing back, maybe they needed to tell him the truth. Neil told her that right now, the important thing was to get Devon used to his life as it currently was. He would need the support of all his family for that.
Lily told Daniel that she wanted to go to all of Devon's classes with him so she could take notes for him. Daniel had an idea and told Lily he'd be back later. He went to Crimson Lights, where Billy was questioning why Colleen was suddenly so interested in art history. Colleen said that she'd seen a woman speak who had a great passion for it, and she'd inspired Colleen. When Daniel arrived, both Colleen and Billy agreed to attend Devon's classes around their schedules. They would take notes for him. That way, the full burden wouldn't fall on Lily.
After the boys left, Colleen was getting ready to leave when Dr. Korbel showed up. He needed Colleen, his new research assistant, to sit in on a conference call and take notes. But Colleen had already committed to going to Devon's class, so she couldn't. When Dr. Corbel told her it wasn't a choice, but an order, she said he could fire her if he wanted to. Her friend Devon Hamilton had just lost his hearing and she was going to help him by going to his class to take notes for him. She then angrily walked outside to the patio.
Later, Dr. Korbel approached Colleen. The university was obligated to provide Devon with someone who could take notes for him. Dr. Korbel had told them of Devon's needs, so someone would be attending his next class and Colleen didn't have to. Colleen bought her professor some coffee and said she really hoped they could start over. She was very grateful for what he'd done for Devon, or at least for passing the information on to her. Dr. Korbel was nice to her for the first time and said next time, he'd buy the coffee.
Daniel went home and told the Winters the good news. Devon didn't want anyone to miss their own classes for him, but Lily explained that no one would have to change their schedules. Unfortunately, Daniel had found out there was only one hitch. Devon couldn't take his music theory class because he needed to hear. Devon felt overwhelmed by everything and went to his room. Dru wanted to go with him, but Neil told her to let him have some time alone. Later, Devon came back. He thanked his family for all the changes they were making in the apartment to accommodate his hearing loss. And he'd done something, too. He'd switched his music class for a class to teach him sign language. Dru and Neil were proud of Devon's resiliency.
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Lauren is thrilled to come home after seeing Scott. She says that she thinks Scott is very happy knowing he's about to have a brother or sister. Lauren wants to be alone, but Gloria and Michael interrupt them. Gloria is upset over the loss of Jabot, and Michael insists that Kevin take Gloria out to dinner. When Michael and Lauren are alone, they talk about the tragic fate of his grandmother. Michael was sad for having hope that he would be able to see her and to ask her questions. Lauren told Michael that he discovered things he would have never known about her. Michael says he can imagine her face, her voice. He wonders if he will continue in his search for his father. A man comes to the door with a package. It's a baby photo album. When Lauren can't find the card, she becomes afraid.
Nick tells Victor he's going to surprise Phyllis when she gets home. When Nick leaves, Phyllis shows up, hoping to surprise Nick at work. Sharon sarcastically smirks. When Victor offers to take Sharon out to dinner, Sharon is delighted. When Phyllis and Nick meet up in the elevator, Sharon looks away and begins talking to Victor.
Phyllis and Nick can't keep their hands off each other, but they keep getting interrupted. Nick goes to see Noah and Noah is happy when Phyllis gives Noah a cowboy hat from her trip. Nick asks Phyllis to be alone with Noah. Secretly the two makes plans for Nick's birthday. Victor interrupts Nick and Phyllis again to welcome her back. When Nick and Phyllis think they are alone for once, they are again interrupted by the night cleaners. They decide to take things home.
Ashley tries to rack her brain around Jack purchasing Jabot. She doesn't know whether to slap him or hug him. Jack explains how he used Raaz cosmetics as a smoke screen to keep Michael and Kevin from discovering his involvement in House of Kim. He explains the importance of not letting anyone in on their little secret. They decide to go to Gina's to celebrate.
When Jack and Ashley arrive at Gina's, they realize that maybe they should have gone somewhere else to celebrate. Sharon and Victor are having dinner, and so are Gloria and Kevin. They decide to fake their disappointment concerning Jabot.
Jill wonders why Katherine is quiet. She wonders if Katherine is having second thoughts about selling Jabot. Katherine tells Jill that she still believes selling Jabot was the right thing to do. They see the man from House of Kim at Gina's. Katherine introduces him to Jack, and apologizes to him about Jabot. The man from House of Kim is very pleased to meet Jack. He tells Jack that he wants this company to get back on its feet and be as successful as Jabot once was. When they leave, Ashley asks Jack if they are really the only one's that know about Jack's purchase. Jack says that the man from House of Kim is very discreet.
Sharon worries about Jack during dinner and Victor suggests that she go to him. Jack is delivered a package from Victor, offering his condolences for having Jabot being sold to another bidder. It is a newspaper article featuring Jack's father. John says that his family is what is really important to him. Jack finds it interesting that a man who once hated him would be the first one to offer sympathy to him. Sharon comforts Jack, and soon they are back at his place, ready to make love.
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Jack awoke in Sharon's bed, and when he got up, he began to imagine his father there. John told Jack that he was taking advantage of Sharon's vulnerability. Jack's conscience about all the things he'd been doing was obviously getting to him, because he was beginning to see his father everywhere. Although Sharon woke up in a flirtatious mood, Jack was so disturbed by the "ghost" of his father that he got out of the house as quickly as he could.
Jack and Ashley talked at home about the new Jabot ownership. Ashley said she wasn't finding it as easy as Jack to conceal the fact that he'd bought the company. But Jack insisted that they had to be careful. Everything could go wrong if people found out that Jabot was back in the family's hands. While Jack's imagined image of his father looked on disapprovingly, Ashley reluctantly agreed to continue the farce. She regretted that she hadn't dreamed about her father again since he'd died, and she no longer felt very close to him. She wondered what he would think of Jack's machinations. Jack said John would be happy that the Abbotts owned Jabot again. While he stared with irritation at John's "ghost," Jack that sometimes he felt like his father was still with him, more than Ashley could know.
Nick tried to persuade Phyllis to cancel all her appointments for the day, but she said she had to have breakfast with Michael. After she left, Nick continued to make arrangements for the surprise engagement party he was giving her. When Sharon came in looking for Phyllis, Nick said he'd let Phyllis know that Sharon needed to talk to her. He then told his ex-wife about the party he was planning because he didn't want her to hear about it from someone else. Sharon covered up her hurt, but Nick could tell his news bothered her.
Lauren hid her anxiety about the present she'd received while Michael was getting ready to leave the house. But she called Paul and told him that she needed to talk to him. Later, at the boutique, she helped Sharon pick out a birthday gift for Nick. Sharon said that she was doing it for Noah, because he'd be angry if she ignored Nick's birthday. But she also wanted to pick out something special and personal for Jack. She knew he was upset about losing Jabot. Lauren played it cool, since her husband had been instrumental in opposing Jack, and Sharon wondered if Lauren was judging her. Lauren said she wasn't. Sharon admitted that she had inner critics who were, and that she knew she and Jack were raising eyebrows in Genoa City. Lauren made light of it. Later, after Sharon left, Lauren saw a woman with long brown hair and convinced herself it was Sheila. She was ready to go on the attack, but then the woman turned around and was a stranger. When Paul called, Lauren told him that she was afraid Sheila was back. Paul told her to meet him at her apartment.
Michael had breakfast with Phyllis, where he told her about the identification of his grandmother's body. She'd lost her life during Hurricane Katrina. Michael regretted that he would never be able to talk to her and find out about his family. As he talked about his loss, Phyllis was sympathetic. When Ashley came in, Phyllis suggested to Michael that she wanted to do the right thing, so she approached Ashley. She told her she was sorry to hear that Jabot had been sold outside of the family. But when she heard from Michael that Jack had threatened to break off the NVP-Jabot alliance, Phyllis went ballistic. First she yelled at Ashley, then she tore out of the club to go and confront Jack.
Paul met with Lauren, who was in a panic about the possible return of Sheila. She showed Paul the gift they'd received that hadn't had a card attached. Paul smiled reassuringly and told her everything was okay. The gift wasn't from Sheila; it was from him. He'd told the salesperson to put in his card, but it had obviously been left out. Lauren was relieved. Michael came in and wanted to know what was going on. When he found out about Lauren's suspicions, he scolded her for not confiding in him. He was supposed to be taking care of her, and it upset him that Lauren would turn to Paul rather than to him. Paul and Michael bantered for a few minutes, then Paul left so Michael and Lauren could be alone.
When Jack and Nick ran into each other at Newman, Nick offered his sympathy about the sale of Jabot. Jack, still having trouble dealing with Nick and also constantly confronted with John's ghost, told Nick that Sharon was helping him cope. Later, Nick and Victor talked. Nick said that while he knew he had no right to resent Sharon and Jack's relationship, it did bother him, especially when Jack constantly threw it in his face. Victor wondered if there was a side of Jack he wasn't seeing. Victor was proud of his son, however, for feeling compassion about the effect his and Phyllis's new life had on Sharon.
Victor went to talk to Jack and was a little surprised about how well Jack was handling the Jabot sale. With John's "ghost" in the background, Jack could barely keep up with their conversation. Victor had Zapato with him, and the dog also seemed able to see John's ghost. Jack thanked Victor for sending over the newspaper article that quoted John as saying he was prouder of his children than of his company. Victor suggested that while Jack was adjusting to the loss of his father, Phyllis, and his company, maybe he shouldn't be seeing Sharon. When Jack noted that Victor had rarely given him such personal advice, John muttered in the background that someone needed to.
Sharon went to see Jack so she could give him the gift she'd bought at the boutique. While his father's "ghost" kept up a constant stream of criticism of Jack's behavior, Jack opened the gift and thanked Sharon for the cufflinks. He then gave her a romantic kiss in defiance of his father's warnings. Later, "John" kept up the chatter as Phyllis came in and raged at Jack about the NVP-Jabot alliance. She hadn't wanted to sell Jabot products in the first place, but she'd gotten on board with it. Now Jack wanted to end the tie-in. Jack told her to calm down. He wasn't going to make any changes and planned to see how things went with the House of Kim as the owner of Jabot. While John mocked him in the background, since Jack was the true new owner of Jabot, Jack managed to calm Phyllis down.
Gloria sent an email to Mr. Kim in an effort to introduce herself to him and establish herself as a valuable member of Jabot. Later, she told Ashley what she'd done. Ashley said she'd actually spoken to Mr. Kim herself that morning, and Gloria's name had come up. When Gloria wondered what Ashley had said about her, Ashley said she'd made the appropriate recommendation. She then walked out smiling while Gloria tried to figure out what that meant.
When Sharon and Phyllis finally ran into each other, Sharon kept trying to tell Phyllis about some business needs of the new spas while Phyllis babbled. Sharon got annoyed and told Phyllis to send up a signal of some kind when she was ready to shut up. Finally Sharon was able to tell Phyllis about some things she'd need to take care of because the new locations were busier than they'd predicted. Their conversation took a turn for the worse, and Sharon, feeling defensive, told Phyllis that maybe she could fit in working between all the appointments she seemed to have outside of the office or things like her engagement party. Phyllis accused Sharon of being catty for spoiling Nick's surprise. Sharon told Phyllis that she wasn't the center of everyone's universe, just her own.
While Jack continued his inner battle with John, who was now disguised as the ghost of Christmas past, he got a call from Mr. Kim, who told him about Gloria's email. With his father looking on, Jack gave his instructions about what he wanted done. Meanwhile, Gloria fretted at Jabot about what was going to become of her. Mr. Kim then called her and put her mind at ease by telling her that he was looking forward to working with her. Gloria couldn't resist going to Newman to tell Jack that she wasn't going to lose her job. After she taunted him and walked out, Jack turned to John's "ghost" and commented about how hard it was not to fire Gloria or lash out at her. John said this was only the first of many things Jack needed to do to make things right.
Meanwhile, Victor sat in his office talking to his dog. He said that he'd been spending so much time focusing on his physical health that he'd let some other things slide. Maybe it was time for him to scrutinize Jack and the business decisions that Jack had been making a little more closely.
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